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Terms and Conditions

All orders are subject to our standard terms and conditions outlined below.

Prices

All prices are inclusive of VAT at 20%

Payment

Payment may be made by Visa, Mastercard,Delta, Switch, Connect, Solo and Mastercard with our easy online ordering system. Orders may also be placed over the telephone on 01873856000.

Delivery

Delivery within the UK is just £1.95 for the entire order no matter how many items are ordered! We will endeavour to dispatch your items within 5 working days of you placing the order. This applies only to 'in stock'  items. For any special order goods or goods that are placed on back order you will receive an email quoting estimated delivery time. Should this be unacceptable you may cancel the order. Payment will not be taken for any goods until they are ready for dispatch.

All deliveries OVERSEAS ( Including the Isle of Wight) are subject to delivery charges. Please email us at customerservice@fioredirect.co.uk with your requirements and we will quote you accordingly, advising you of the shipping charge. Overseas customers are responsible for any relevant import duties and local taxes.

Returns, Refunds, Exchanges and Incorrect Deliveries

Returning Goods

Under the Distance Selling Regulations you have seven days starting from the day after delivery of the goods to cancel your order. If you wish to cancel your order you must inform Fiore in writing this can either be done via e-mail at sales@fioredirect.co.uk or via post  sending it to Fiore, 52, Cross St. Abergavenny. NP7 5EU within  the seven day period. We recommend you keep a copy of your letter.

You are liable for the costs of returning the goods to us at Fiore, 52 Cross St, Abergavenny. NP7 5EU and items must be returned to us unused. Please ensure that goods are packed carefully and appropriately and include all labels and tags, when posting them back to us. You have a duty to take care of the goods until they are returned to us.  Upon receipt of your notice of cancellation with will issue a refund, on average this should take no longer than 3 days. However, under the Distance Selling Regulations we are allowed 28 days to issue refunds.

Faulty Goods

Whilst we take every care to ensure that your order reaches you in perfect condition, in the unlikely event that there is problem, we request that you notify us as soon as possible. Ideally this should be via e-mail at sales@fioredirect.co.uk  so that we have a written record of your notification. However, should this not be possible please contact our staff via the telephone number on the home page to advise them of the problem. We will endeavour to resolve the problem as soon as possible.  In the event that you need to post back the damaged item you will not be liable for the postage costs.

Security

All credit card and personal details are secure when transmitted through our website.We use SSL technology to ensure that all details you provide are encrypted prior to being sent across a secure connection. To ensure this a padlock or key symbol will appear in the bottom of your browser when you are in the checkout area of this site. All information held on our servers is protected by firewalls.

Privacy

We are commited to protecting information and any details that may infringe on your privacy. Any personal information collected on this site is used only for the purpose of fulfiling your order, informing you of any special offers we may have and providing the best possible service. We do not use your details for other marketing purposes and will not disclose your details to any third parties. By supplying us with your details you are consenting to us using them in the manner described above.

Product Images and Descriptions

The information appearing on this site is for general guidance purposes only. Whilst every effort is made to ensure the product images, colour representations and descriptions on our site are a fair representation of the actual products and colours, there may be variations in photos and colours from the products due to changes made by manufacturers, design and style change, the inclusion or deletion of features, colour differences and other changes that we cannot be held responsible for. Also the settings of computer monitors, over which we have no input or control, can cause a visual difference in the way images and colours are shown. We cannot be held responsible for any perceived difference between the images and colours shown and the actual products. We also reserve the right to amend, change, or delete products listed on our site, and the way the product images and colours are shown.

Fiore will not be liable for damages of any kind arising out of or in connection with this site.

© Copyright 2007-16. Fiore, all rights reserved. Please read our terms & conditions and privacy policy