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Fiore Direct FAQs

  • Are prices shown inclusive of VAT?
    All prices shown are inclusive of 20% VAT
  • What happens if I find the goods cheaper elsewhere?
    We will happily match any other price providing that the goods are identical in nature, available and in stock. In this instance the competitor price/details should be emailed with the order.
  • How can I pay?
    Payment may be made by Visa, Mastercard, Delta, Switch, Connect and Solo cards with our easy online ordering system.
  • What are the charges for delivery?
    Delivery within the UK is free for second class postage. For international delivery please email customerservice@fioredirect.co.uk stating your requirements for a quote for shipping charges.
  • How long will delivery take?
    For in-stock items 2-3 working days. If your item is out of stock or special order it will be placed on back order and you will be notified by email of an expected delivery date. No payment will be taken for any goods until they are ready for dispatch. Please note that during postal strikes these delivery times may vary.
  • Can orders be placed by telephone?
    You may order by telephone on 01873 856000. However please note that there is no priority given for telephone orders.
  • Are all products genuine?
    All of our products are genuine and we are authorised by the respective brands to sell their products online as an authorised stockist.
  • Can I track the parcel?
    Yes, upon ordering, you shall receive an order tracking number once your item has been despatched. You can then track your item using the Post Office at https://www.royalmail.com/track-your-item and Parcelforce at http://www.parcelforce.com/track-trace.
  • Will I need to sign for the Parcel?
    Yes on all occasions as items are sent recorded delivery or via parcel force and will need to be signed for.
  • Can I order items that are not shown on the website?
    Yes, please contact 01873 856000 or email sales@fioredirect.co.uk to check availability.
  • What happens if I am not happy with my purchase?
    Returning Goods
    Under the Distance Selling Regulations you have seven days starting from the day after delivery of the goods to cancel your order. If you wish to cancel your order you must inform Fiore in writing this can either be done via e-mail at sales@fioredirect.co.uk or via post  sending it to Fiore, 52, Cross St. Abergavenny. NP7 5EU within  the seven day period. We recommend you keep a copy of your letter.

    You are liable for the costs of returning the goods to us at Fiore, 52 Cross St, Abergavenny. NP7 5EU and items must be returned to us unused. Please ensure that goods are packed carefully and appropriately and include all labels and tags, when posting them back to us. You have a duty to take care of the goods until they are returned to us.  Upon receipt of your notice of cancellation with will issue a refund, on average this should take no longer than 3 days. However, under the Distance Selling Regulations we are allowed 28 days to issue refunds.

    Faulty Goods
    Whilst we take every care to ensure that your order reaches you in perfect condition, in the unlikely event that there is problem, we request that you notify us as soon as possible. Ideally this should be via e-mail at sales@fioredirect.co.uk  so that we have a written record of your notification. However, should this not be possible please contact our staff via the telephone number on the home page to advise them of the problem. We will endeavour to resolve the problem as soon as possible.  In the event that you need to post back the damaged item you will not be liable for the postage costs.
  • What happens to my personal details after I have given them to you?
    We are commited to protecting any personal information that may infringe on your privacy. Any personal information collected on this site is used only for the purpose of fulfilling your order and informing you of any special offers we may have.We do not use your details for any other marketing purposes and will not disclose your details to any other third parties.
  • What if I have a complaint?
    If you are unhappy with any aspect of your shopping experience please contact us by email at customerservices@fioredirect.co.uk. We endeavour to respond to all complaints within 5 working days.
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